Complaints Policy Commitment to Client Satisfaction

front house extension with bricks

At Hampstead Architects, we strive to deliver outstanding architectural services and client care. If you are dissatisfied with any aspect of our service, we encourage you to let us know so we can address your concerns promptly and effectively.

How to Make a Complaint

To file a complaint, please follow these steps:

  1. Contact us directly via phone or email to outline the nature of your complaint.
  2. Provide any relevant documentation or evidence to support your complaint.
  3. Allow us a reasonable amount of time to investigate the matter and respond.

Our Complaint Handling Process

Upon receiving your complaint, we will:

  1. Acknowledge receipt of your complaint within 5 working days.
  2. Review your case thoroughly and impartially.
  3. Contact you to discuss and hopefully resolve the issue.
  4. Provide a formal response and proposed solution within 20 working days.

Further Steps

If you are not satisfied with our response, you may escalate your complaint to a senior manager or, ultimately, to an independent body for further review.

Contact Information

For any inquiries or to file a complaint, please contact us at:

Hampstead Office

  • 663 Finchley Road
    NW2 2HN
  • Telephone 02038 190 163
  • Email
  • Opening Hours Monday to Friday: 08:30am to 5:30pm
Hamstead Architect