At Hampstead Architects, we strive to deliver outstanding architectural services and client care, as per our Health and Safety page. If you are dissatisfied with any aspect of our service, we encourage you to let us know so we can address your concerns promptly and effectively. For detailed information on our policies, please review our  Terms and Conditions. For more information on the regulations and standards we adhere to, please review our Legislation Page. To learn about how we use cookies and manage your data, please review our Cookies Statement.

How to Make a Complaint

Our FAQ page has answers to most queries, however to file a complaint, please follow these steps:

1. Contact us directly via phone or email to outline the nature of your complaint. For more information on how we handle your data, please review our Privacy Policy.
2. Provide any relevant documentation or evidence to support your complaint. For more information on our coverage and policies, please review our Insurance Policy.
3. Allow us a reasonable amount of time to investigate the matter and respond.

Our Complaint Handling Process

Upon receiving your complaint, we will:

1. Acknowledge receipt of your complaint within 5 working days.
2. Review your case thoroughly and impartially.
3. Contact you to discuss and hopefully resolve the issue.
4. Provide a formal response and proposed solution within 20 working days.

Further Steps

If you are not satisfied with our response, you may escalate your complaint to a senior manager or, ultimately, to an independent body for further review. For more details on our policies and assurances, please refer to our Warranty Page.

Contact Information

For any inquiries or to file a complaint, please contact us at:

• Phone: 02038 190 163
• Email: complaints@hampsteadarchitects.com
• Address: 663 Finchley Road, Hampstead, NW2 2HN